What’s one thing that leaders and/or organizations (businesses, churches, non-profits, etc.) should consider stopping in 2012?
LANCE: Stop ignoring the dysfunction. Many churches and ministries suffer from what I like to call “terminal niceness.” We just aren’t very good at hard conversations. For the most part we are polite, sensitive and we hate conflict. This causes us to beat around the bush and make nice.Sometimes you just have to be courageous and have the hard conversation.
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